Support information

This page contains material related to the Franka Emika Robot.

If you have problems updating or other technical difficulties using the Franka Emika Robot, do not hesitate to contact support@franka.de or start a discussion in the Franka Community.

Franka World

Franka World is an online platform that interconnects customers, partners as well as software and hardware developers, whose activity revolves around Franka Emika’s products and services. If you do not yet have a Franka World account, signup here

All System Updates and Software Licenses are delivered through Franka World. The System Update information below is only needed, if your Robot is not yet updated to version 4.0 or newer.

Information on the Franka Control Interface (FCI), franka_ros, App development and much more is collected on the Franka World Hub Resources Page.

Franka Control Interface (FCI)

The Franka Control Interface (FCI) allows a fast and direct low-level bidirectional connection to the Arm and Hand. It provides the current status of the robot and enables its direct control with a 1kHz real-time loop.

Important

You can find all information regarding the FCI on Franka World now (see above)!

System updates

Note

If you just received a new Franka Emika Robot, follow the instructions on the Getting Started Guide.

Installation Hints

Important

Some robots may not be cloud enabled and will cancel installation with an error. Check back with us at support@franka.de with your controller serial number and log files, and we will respond with further information on your system.

Please be aware that your apps will also be updated to newest version. Dependening on your current system + app version, this may add additional parameters and may require reteaching or configuring of new parameters.

From now on, all robot software – Apps and Features – will be delivered through Franka World, in your inventory. From there, you will be able to pick on which registered robot the software should be installed. Not keeping your operating system up to date can result in serious issues, affecting your robot system’s performance, usability, connectivity, safety and security.